Frequently Asked Questions
Track a parcel
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Customer help centre
What can we help you with?
My parcel has arrived but I have a question about it.
Please contact the sender of the parcel direct with your queries.
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frequently asked questions
When can I expect my parcel to be delivered?
My item shows as handed over to Royal Mail, why has tracking stopped?
My parcel tracks as delivered but I have not received it. What can I do?
I wish to raise a complaint regarding my delivery, what should I do?