Customer help centre
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How long will my parcel be held in customs?
The courier will attempt to clear your parcel as quickly as possible through customs; however there are occasions where customs in the delivery country shall require additional information to assist in the clearing of the goods.
Generally customs will contact you directly and for this reason. You may wish to contact the sender of your item if it is showing as held in customs as they could require additional information from you to provide the customs authority.