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International Delivery Query
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I do not wish to pay customs charges, what should I do?
Please contact the sender of the parcel who will be able to assist you further.
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UK Delivery Enquiry
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Most
frequently asked questions
Do I need to retain my damaged item?
I no longer require my item, can I stop delivery?
I wish to raise a complaint regarding my delivery, what should I do?
My item is showing as On Hold with the carrier, why might this be?
My item shows as handed over to Royal Mail, why has tracking stopped?
