Packaging Advice FAQs

Question 1

How should I package liquids?

Accepted Answer

For detailed requirements on despatching liquids and to ensure the type of liquid may be sent using our services - please refer to the Tracked Services Customer Guide and www.whistl.co.uk/restricted items

When liquids are despatched they must be sealed within a plastic bag designed to contain any leaks. A rigid outer box should then be used with suitable cushioning and structural support. Orientation arrows will also be required on the side of the box.

Question 2

I am sending an item outside of the UK, what documentation do I require?

Accepted Answer

No additional documentation is required when using our International Tracked services. We electronically declare information regarding the contents of your packages to our carriers who onward manage customs and any additional labelling requirements on our behalf.

Question 3

We wish to send hazardous goods, how should these be packaged?

Accepted Answer

Due to the sensitive nature of hazardous goods, please speak with your Account Manager for more information. Detailed requirements on despatching limited quantities of hazardous goods, including prohibited and restricted items, may be found in the Tracked Services Customer Guide and on www.whistl.co.uk/restricted items

Question 4

What type of packaging should I use?

Accepted Answer

Packaging should be strong and durable, including sufficient packaging for fragile items. When selecting your packaging it is important to ensure it will be suitable for transporting the items to your customer and being returned to you, whilst only a small percentage of items are returned - ensuring your packaging is suitably durable will protect the contents sufficiently and assist with resale.

You should avoid using cylindrical packaging, or packaging which allows movement of the contents within the package. This can be achieved with rigid packaging or using suitably shock resistant packing material.

When sending your items, you should always ensure they are contained within an outer package for transit - point of sale packaging is not sufficient.

For more information on the type of packaging you should use, in particular to ensure compliance with our requirements - please refer to the Tracked Services Customer Guide.

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