Customer help centre

Why is my parcel showing no tracking since it was collected?

Items will receive their first scan upon receipt at a depot following collection. If none of your items from the collection have yet to receive a scan, it is possible that the vehicle has yet to arrive at the depot or there has been a delay in the items being scanned.

If your parcel is showing no tracking but other items collected have, then it is possible an issue with the item was identified upon receipt and it has been quarantined, please contact us via the link below if this is the case.

Please note that if your item has not been quarantined, then it most likely was not handed over for collection and you may wish to check your warehouse for the status of the order.