UK Delivery Enquiry

  1. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) should you wish to query them with Whis... (read more)

  2. How do I request that my parcel is stopped and returned to me?

    If you require the parcel from being delivered then you would need to request this before the pa... (read more)

  3. I have received a complaint regarding a delivery, what should I do?

    Using the link below, please raise your complaint direct with Whistl Customer Services. When rais... (read more)

  4. My item has received a tracking event suggesting it has been relabelled, what does this mean?

    Items may be relabelled by a carrier for a number of reasons. When an item is relabelled, Whistl ... (read more)

  5. My item is showing as On Hold with the carrier, why might this be?

    Typically items are placed on hold by carriers if they are unable to affect delivery of an item d... (read more)

  6. My item shows as handed over to Royal Mail, why has tracking stopped?

    Items dispatched on our InSight service may be tracked to Royal Mail handover. As a part-tracked ... (read more)

  7. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a safe place or ne... (read more)

  8. When can I expect my parcel to be delivered?

    This will be dependant upon the service the item has been sent upon. When tracking the item withi... (read more)

  9. Why has my parcel tracking stopped updating?

    Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in th... (read more)

  10. Why is my parcel showing no tracking since it was collected?

    Items will receive their first scan upon receipt at a depot following collection. If none of your... (read more)

  11. My customer has cancelled their order. Can I recall my item in transit?

    Once an item has been received by Whistl or our carriers we are normally unable to have an item r... (read more)

  12. Why am I unable to track my item on your consumer portal?

    When searching for items on our consumer portal, please ensure you enter the full tracking ID in ... (read more)

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