Customer help centre

What can we help you with?

Q.

Why am I unable to track my item on your consumer portal?

A.

When searching for items on our consumer portal, please ensure you enter the full tracking ID in addition to the delivery postcode or zip code for the item. When entering the postcode or zip code, you must ensure it is entered exactly as supplied when originally printing labels.

Should you still be unable to track an item, please check to ensure it has been manifested - only items manifested will appear on our consumer portal.

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