Customer help centre
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Q.
Will my parcel be subject to customs charges?
A.
If you’re sending a parcel outside of the European Union, it could incur customs charges.Customs charges are required to be paid by the sender before the parcel in question is permitted entry into the country it’s been sent to. Because customs charges are determined when the parcel arrives, it’s impossible for us to determine whether you’ll be charged and by how much in advance.
Therefore, we advise any customers planning to send outside of the EU to set aside an allowance to serve as a buffer in the event your parcel does incur customs charges.