International Delivery Query

  1. Are my recipients able to track their items on your consumer portal?

    International items may be tracked using our consumer portal. Please be aware that should your re... (read more)

  2. Do I need to retain my damaged item?

    We strongly recommend that you retain any damaged item(s) should you wish to query them with Whis... (read more)

  3. Does the price I pay include customs charges?

    The price you pay does not include customs charges as these are not known at the time the order i... (read more)

  4. How long will my parcel be held in customs?

    The courier will attempt to clear your parcel as quickly as possible through customs; however the... (read more)

  5. I have been asked to provide contact information for my recipient, why is this required?

    On our International Tracked services, delivery notifications are managed by our carriers to ensu... (read more)

  6. What happens if customs charges are refused?

    If customs charges are refused, your item may be returned as undeliverable and incur an undeliver... (read more)

  7. My item has received no tracking for several days, is there a problem?

    Items sent on International services may experience small breaks in tracking whilst in transit be... (read more)

  8. Will I be able to track my parcel to its destination?

    You will be able to track your items from receipt at your local Whistl depot through to delivery.... (read more)

  9. Will my parcel be subject to customs charges?

    If you’re sending a parcel outside of the European Union, it could incur customs charges.Customs ... (read more)

  10. I have received a complaint regarding a delivery, what should I do?

    Using the link below, please raise your complaint direct with Whistl Customer Services. When rais... (read more)

  11. My item is showing as On Hold with the carrier, why might this be?

    Typically items are placed on hold by carriers if they are unable to affect delivery of an item d... (read more)

  12. My parcel tracks as delivered but my customer has not received it. What can I do?

    Should the recipient of a parcel be unavailable, drivers will often deliver to a safe place or ne... (read more)

  13. When can I expect my parcel to be delivered?

    This will be dependant upon the service the item has been sent upon. When tracking the item withi... (read more)

  14. Why has my parcel tracking stopped updating?

    Most often when a parcel’s tracking has stopped updating, it is simply due to a small delay in th... (read more)

  15. Why is my parcel showing no tracking since it was collected?

    Items will receive their first scan upon receipt at a depot following collection. If none of your... (read more)

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