Customer help centre

When will my collection take place?

When setting up your account, Whistl will agree collection windows prior to your first collection. A schedule will be agreed which ensures forecasted volumes are received by our network in time to meet our carrier injection times. Collection times are considered fixed from this point, however may be changed by agreement with Whistl Customer Services. Should forecast volumes increase, Whistl may look to adjust collection times to ensure carrier injection windows continue to be met.

For more information on collections, please refer to the Tracked Services Customer Guide.