Presentation Requirements

1. Do I need to carry out any sortation of my items for collection?

   You will need to carry out a small amount of segregation for your collection, in particular, to e... (read more)

2. I have experienced a problem with my collection, what should I do?

   Please contact your Account Manager or Internal Account Executive. (read more)

3. I need to change my collection time, what should I do?

   Please contact your Whistl Internal Account Executive. A request may take up to five days to proc... (read more)

4. Is there any documentation I should provide with my collection?

   If you are using any of our postal services (both untracked and part tracked), you will need to p... (read more)

5. When will my collection take place?

   When setting up your account, Whistl will agree collection windows prior to your first collection... (read more)