Presentation Requirements FAQs

Question 1

Do I need to carry out any sortation of my items for collection?

Accepted Answer

You will need to carry out a small amount of segregation for your collection, in particular, to ensure the driver is able to identify and prioritise any Next Day traffic. For detailed requirements on presenting your items for collection, please refer to the Tracked Services Customer Guide. The latest version may be obtained from your Internal Account Executive.

Question 2

I have experienced a problem with my collection, what should I do?

Accepted Answer

Please contact your Account Manager or Internal Account Executive.

Question 3

I need to change my collection time, what should I do?

Accepted Answer

Please contact your Whistl Internal Account Executive. A request may take up to five days to process, for more information please refer to the Tracked Services Customer Guide.

Question 4

Is there any documentation I should provide with my collection?

Accepted Answer

If you are using any of our postal services (both untracked and part tracked), you will need to provide a Whistl Tray Card with each container you have used (for example a container may be a bag, pallet or magnum).

If you are using our fully tracked services, you will need to use a Tracked Services Container Card and apply one to each container.

Failure to provide a tray or container card may impact our ability to process your items, for detailed requirements and assistance - please refer to the Tracked Services Customer Guide. the latest version may be obtained from your Internal Account Executive.

Question 5

When will my collection take place?

Accepted Answer

When setting up your account, Whistl will agree collection windows prior to your first collection. A schedule will be agreed which ensures forecasted volumes are received by our network in time to meet our carrier injection times. Collection times are considered fixed from this point, however may be changed by agreement with Whistl Customer Services. Should forecast volumes increase, Whistl may look to adjust collection times to ensure carrier injection windows continue to be met.

For more information on collections, please refer to the Tracked Services Customer Guide.

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