Technical Support

1. I am unable to log into Despatch Manager, what should I do?

   Please use the Forgotten Password option on the landing page for Despatch Manager. If you are uns... (read more)

2. Our API calls are returning unexpected error messages, what should we do?

   Please contact our 24/7 Technical Support team by calling 0845 0268223. When calling the team, pl... (read more)

3. Our labels are not printing clear and there appear to be breaks in the barcodes. How should we address this?

   You may need to check your printer and either change your ink or the printer head. Print quality ... (read more)

4. The API is not returning a response, what should I do?

   Please contact our 24/7 Technical Support team by calling 0845 0268223. When calling the team, pl... (read more)

5. The system is not responding and I cannot access the API or website, what should I do?

   Please contact our 24/7 Technical Support team by calling 0845 0268223. When calling the team, pl... (read more)

6. We are integrated via API and have noticed issues with our labels missing data. What should we do?

   Please check with your IT team to check whether you are experiencing a local issue with your inte... (read more)

7. We are unable to print labels, what should we do?

   Please contact our 24/7 Technical Support team by calling 0845 0268223. When calling the team, pl... (read more)

8. We are using Despatch Manager and have noticed issues with our labels missing data. What should we do?

   In the first instance you may wish to refer to the Despatch Manager User Guide supplied with your... (read more)

9. We asked to receive tracking files to a daily schedule but have not received our files, what should we do?

   If you are still within your 2 week Implementation period, please contact your Whistl Implementat... (read more)

10. We have tried to print a label but Despatch Manager is returning unexpected error messages, what should we do?

    In the first instance you may wish to refer to the Despatch Manager User Guide supplied with your... (read more)