Technical Support FAQs

Question 1

I am unable to log into Web Despatch, what should I do?

Accepted Answer

Please use the Forgotten Password option on the login page. If you are unsuccessful, please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 2

Our API calls are returning unexpected error messages, what should we do?

Accepted Answer

Please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 3

Our labels are not printing clear and there appear to be breaks in the barcodes. How should we address this?

Accepted Answer

You may need to check your printer and either change your ink or the printer head. Print quality issues on labels are not typically an issue with Web Despatch and if in doubt, you may wish to contact the supplier of the printer.

If your printer was supplied by Whistl, please contact your Customer Services Internal Account Executive for assistance. Please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 4

The API is not returning a response, what should I do?

Accepted Answer

Please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 5

The system is not responding and I cannot access the API or website, what should I do?

Accepted Answer

Please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 6

We are integrated via API and have noticed issues with our labels missing data. What should we do?

Accepted Answer

Please check with your IT team to check whether you are experiencing a local issue with your integration. If unsuccessful in identifying the issue, please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 7

We are unable to print labels, what should we do?

Accepted Answer

Please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 8

We are using Web Despatch and have noticed issues with our labels missing data. What should we do?

Accepted Answer

If you are still within your 2 week Implementation period, please contact your Whistl Implementation Manager.

If you are outside this period, please contact your Customer Services Internal Account Executive for assistance. Please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 9

We asked to receive tracking files to a daily schedule but have not received our files, what should we do?

Accepted Answer

If you are still within your 2 week Implementation period, please contact your Whistl Implementation Manager.

If you are outside this period, please contact your Customer Services Internal Account Executive for assistance. Please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 10

We have tried to print a label but Web Despatch is returning unexpected error messages, what should we do?

Accepted Answer

Please contact your Customer Services Internal Account Executive. When calling please ensure you have your Whistl Client ID (for example: L10054) to hand.

Question 11

Chat to us

Accepted Answer

Please use the button below to talk to our live chat team.

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