Lost Items FAQs

Question 1

Can I make a claim for a parcel which has not been delivered?

Accepted Answer

If an item has been despatched on a service offering compensation, you may  be able to raise a claim. Please refer to your Whistl contract for our Terms and Conditions regarding claims, you will also need to ensure you comply with the process and requirements detailed in the Tracked Services Customer Guide.

Question 2

My parcel is showing as delivered but my recipient has not received their item, what should I do?

Accepted Answer

If the item is showing as delivered to a safe place, 
please advise the recipient to check their property for the item. 
The item may have also been delivered to a neighbour directly opposite or 
either side of the delivery property.

If an item has been delivered with a signature, 
a copy of the signature can be obtained from your Whistl Internal Account Executive and on some 
services, the name of the signee may also be visible against tracking for the item in Despatch Manager.

Help & Support

Lost Items

Can I make a claim for a parcel which has not been delivered?

My parcel is showing as delivered but my recipient has not received their item, what should I do?

Popular help topics

Most frequently asked questions

Help & Support

#Lost Items

Can I make a claim for a parcel which has not been delivered?

My parcel is showing as delivered but my recipient has not received their item, what should I do?

Popular help topics

Most frequently asked questions

Lost Items